You must be within your minimum term and can claim twice within it. Speed Guarantee for Fibre customers: If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. No traffic management policy for Sky Broadband. UK, Channel Islands and Isle of Man residential customers only. See sky.com for more details, usage policies and to check your speeds.

WiFi speeds vary by device and home set-up. Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. Five times faster: based on comparison of Sky Broadband Superfast: average download speed (59Mb/s) and upload speed (16Mb/s) against Sky Broadband Essential: average download speed (11Mb/s) and upload speed (0.8Mb/s). You will receive the fastest Sky Fibre service available in your area. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Sky Broadband Superfast: Available in Sky Fibre Areas only. Compatible device and software requirements at and the App Store or Google Play Store. You may need to re-download content if you use more than 5 devices. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Available on registered compatible devices (device and software requirements at and the App Store or Google Play Store. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Sky Kids app: Available at no extra cost with the Sky Kids pack. Set-up: New customers: £20 Existing Sky Q customers: £20 Existing Sky+HD customers upgrading to Sky Q: £219. Offers you have on your current basic TV monthly subscription may not be added to your new package. Upgrading will move you to our Sky Signature pack, including all your current channels, costing an extra £1 a month for 18 months. Sky Kids: Prices may change during your contract period.

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